Account Supervisor

About the Role

Account Supervisors are passionate about getting the job done. In fact, they are the ultimate project managers, always firing on all cylinders. They assist in the execution of all marketing activities driving business. They anticipate the entire process, from who is involved, to what needs to get done and how it all fits together. Account Supervisors contribute to their client’s business through their strong understanding of the creative product and their role in its creation, as well as through their knowledge of the client, the client’s business and their consumer. They are expected to act and think creatively and strategically, contributing to their team, but also owning their projects. The Account Supervisor must inspire confidence to deliver the integrated resources that best meet the needs of their client’s business.

Core attributes of an Account Supervisors are: Contributor, Solution-Oriented and Idea-Oriented.

Key Responsibilities

  • Demonstrates knowledge of their client’s business. Understands how each assignment fits into the brand scope and why an idea is right.
  • Is a key contact for other departments, especially creative and production; proactively questions and problem-solves with all departments & clients to ensure smooth progress on all projects.
  • Can identify potential problems and develop recommended solutions to review with their team.
  • Adds value to the creative process by providing ideas and support to overcome possible obstacles, offering relevant, insightful feedback and developing the case to sell the work.
  • Responsible for the timely and accurate delivery of all status and budget reports to the client and agency team members. Ensures budgets and timelines are met and alerts team of potential issues.
  • Holistically understands the role of strategy on a broad level; can use consumer insights and relevant brand data to develop strategic options for the team to consider.
  • Understands the role of media and the role the agency plays; ensures creative timelines take into account air dates and formats and manages communication with media partners.
  • Has thorough knowledge and understanding of agency processes and time required to complete each stage. Can formulate the implication of changes to budget and delivery timelines. Forges strong relationships among key partner departments (broadcast, media, production, etc.) to facilitate the smooth progress of projects.
  • Builds client confidence by creatively managing and delivering a quality product, on time, on strategy and on budget.
  • Takes initiative to make appropriate decisions and uses good judgment when doing so. Exhibits integrity, professionalism, dependability, and mature thinking.


  • Demonstrable experience in Advertising or similar position.
  • Proven experience in effective project management.
  • Strong facilitation/presentation skills, both in preparing required materials and in delivery.
  • Excellent writing skills.
  • Solution-oriented, assertive and resilient.
  • Readiness for personal responsibility.
  • Excellent time management skills.

About alma

alma is a modern culture marketing agency known for highly effective, award-winning segment-led creative campaigns. Working with a broad roster of clients, including McDonald’s, Molson Coors, PepsiCo, Wells Fargo, CVS Health, Google, State Farm and others, alma unlocks culture for brands by harnessing the power of emotional storytelling to move people.

With a team that hails from over 30 countries, the agency has fueled exceptional business growth through creativity, earning 32 Cannes Lions and 21 Effie Awards, as well as numerous One Show, Clio, ANA, and New York Festival Awards. alma has been named to Ad Age’s prestigious A-List seven times and has earned “Agency of the Year” titles from El Ojo, El Sol, FIAP and USH Ideas, all while nurturing a culture of accountability, curiosity and collaboration. With access to Omnicom’s global network, alma has offices in Miami, Chicago, San Francisco and Tallahassee. To learn more about alma and the agency’s work, visit, or follow us at @almaagency.